Behaviour Skills and Abilities (BSAs)

We are looking for you to demonstrate a high level of competency in the following areas.

Understanding and solving problems

  • Collects and analyses all relevant information to an appropriate level
  • Takes a balanced view and uses sound judgement to make timely and considered decisions
  • Looks beyond the obvious to generate realistic and practical solutions

Working with others

  • Willingly helps and supports other team members, other teams across streams and supports and helps colleagues with their workload
  • Shares own ideas, skills knowledge and resources effectively to deliver outcomes, both with team members and across the streams
  • Works effectively with internal and external partners to ensure cross fertilisation of information and ideas

Taking the initiative

  • Seizes opportunities for development and improvement
  • Actively contributes ideas and suggestions: values those of others

Communicating effectively

  • Uses the appropriate communication style and medium: is aware of and understands the needs of the audience
  • Is prepared to communicate difficult messages while displaying tact and sensitivity
  • Communicates with each customer professionally, understanding their perspective, and managing expectations

Managing and leading (particularly relevant for the HO Team Leader role)

  • Takes personal responsibility for seeking continuous improvement from the individual and the team for the customer in performance, behaviours and outcomes
  • Leads by actively fostering motivation, understanding and participation
  • Consistently supports and coaches individual and team learning: actively develops talent and knowledge